rsa online (virtual)

RSA Online (Virtual) Course Sydney

SITHFAB021 Provide responsible service of alcohol (formerly SITHFAB201)


Training locations:
Online via Teams
Course name:
RSA Online (Virtual) also known as Provide Responsible Service of Alcohol
Course price:
$TBC
Course length:
6 hours + breaks
Certificate valid:
5 years
Training days:
TBC
Pre-requisites:
Students must be 16 years old and live in NSW
Approval Number:
CCR10000056

Book your RSA Online (Virtual) course online, call our Sydney customer service team 02 9232 1010 or send us a message.

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Student Reviews of RSA, RCG, Licensee, ARCG & RGBO Courses


RSA Online (Virtual) Course Details

Looking to work in a bar, club, restaurant, or any venue that supplies alcohol in NSW? Completing a Liquor & Gaming NSW approved RSA (Responsible Service of Alcohol) course is a legal requirement—and now you can do it from the comfort of your own home with our live virtual classroom training.

Prefer to complete your RSA & RCG on the same day? Book our convenient RSA & RCG 1-Day Combo.

Our RSA Online (Virtual) course is delivered live via video conferencing, providing all the benefits of face-to-face learning without the need to travel. Whether you're looking to become a bartender, floor staff, venue manager, or security personnel, this course equips you with the essential knowledge and practical skills to serve alcohol responsibly and comply with NSW laws.

Presented by industry-qualified trainers, this engaging one-day session includes real-time interaction, scenario-based discussions and step-by-step guidance to help you gain your NSW RSA certificate and apply for your Photo Competency Card.

Liquor & Gaming will notify you when your card is about to expire. For information on renewals, visit -https://www.liquorandgaming.nsw.gov.au

What’s covered in the RSA Online (Virtual) course:

  • The legal responsibilities of serving alcohol, including signage requirements and rules for minors
  • Techniques to encourage responsible drinking and monitor customer behaviour
  • How to recognise and respond to signs of intoxication
  • Refusing service appropriately and confidently
  • Understanding standard drink measures and the effects of alcohol
  • Strategies to reduce alcohol-related harm and maintain a safe venue

Legislation requires refresher training every five (5) years for NSW. You can renew your photo competency card with Liquor and Gaming NSW directly in the last 90 days before your current card expires by completing the online refresher training.


Get Qualified Fast from Home or Work

Nationally Recognised SITHFAB021 Qualification

RSA Trainers with Industry Expertise

Advantages of Virtual Live Training

Join our real-time, trainer-led courses online and enjoy the flexibility of learning from anywhere—without compromising on quality or engagement.

Here’s why our live virtual training stands out:

  • Real-Time Learning, Anywhere: Participate from the comfort of your home or workplace via Microsoft Teams, with full access to live interaction, trainer guidance, and peer discussion - just like in a traditional classroom.
  • Efficient & Hassle-Free Certification: Complete your course and assessment in a single session, receive your certificate within 24 hours, and skip the added steps of self-paced modules, video uploads or delayed assessments.
  • Interactive & Engaging: Engage directly with experienced trainers who provide real-time answers to your questions, personalised feedback, and industry-relevant insights tailored to your learning needs.
  • No Travel, More Flexibility: Avoid the commute while still gaining all the benefits of face-to-face training. Perfect for those balancing busy schedules, remote locations, or the need to upskill quickly without leaving their environment.

RSA Online (Virtual) Certificate Options

Book your RSA Standard Course Certification or choose our upgrade packages to a Backpacker or Passport option, great for travelling with extra coverage in states outside of NSW.

RSA Standard
$TBC

rsa standard nsw

Backpacker
Upgrade $35

rsa backpacker upgrade

Passport
Upgrade $55

rsa passport upgrade
Course Inclusions NSW only course with no upgrades or additional fees. Great for travelling.
No extra paperwork required.
Australia-wide coverage with additional online bridging course (30min).
Statement of Attainment


NSW Competency Card


SA, QLD, WA, NT, ACT, TAS Card

VIC Card
Pre-enrolled Victorian Online Bridging course (required)

Book your RSA Online (Virtual) Course Now

Select the date that suits and book your live online course now.

RSA Online (Virtual) Key Information

RSA Online Requirements (Mandatory)
  • Students must provide valid photo ID as part of the enrolment process.
  • Students must ensure they do not have a current or recently expired RSA qualification or an interim certificate issued within five years. Students with existing competency cannot receive a new interim certificate nor a full refund if found on the day of training.
  • Students must be at least 16 years old at the time at the time of sitting the course, however, cannot use certification until 18 years old.
  • Students must be a NSW resident.
  • Students must have at least a basic understanding of English to be permitted into class.
  • Students will need a USI number to complete the course. To apply for a USI or find your number, visit https://www.usi.gov.au/.
RSA Online Training Program
  • Training must be conducted over a minimum period of 6 hours not including breaks.
  • A Liquor and Gaming Interim Certificate will be issued to students if they satisfactorily complete all assessments, demonstrating competency in the program via email.
  • As RSA is a Government Initiative, students will have to complete ALL training hours required. Insufficient ID and being over 10 minutes late (including from lunch breaks) will automatically deem the student ineligible to start the course on that date. Students will need to contact our office to rebook and process any relevant rescheduling fee inline with our policy.
  • Download the Student Handbook for further informaiton.
RSA Online Training using Microsoft Teams

Participants will be sent a Teams meeting link before the date of the virtual online workshop. When this link is clicked, participants will be prompted to either:

  • Install the Teams app and create an account; or
  • Simply join the meeting using your web browser without having to install or create an account

Participants can then toggle on the Webcam option. This is a requirement to have a Webcam on at all times.

The meeting may be recorded for audit and ID verification processes.

RSA Online Assessment

Within the 6 hours + breaks of the accredited RSA Online (Virtual) course, students will be required to complete multiple choice questions, short answer questions and a verbal assessment in English throughout the day. Students will receive lunch breaks which is not included in the 6 hours. Students are offered multiple opportunities to demonstrate their knowledge and skills throughout the course to deem them competent across the unit.

There are 3 components to this RSA Online (Virtual) program:

  • Theoretical training in the virtual session (Multiple Choice & Short Answer)
  • Practical training in the virtual session (Verbal Roleplay)
  • Assessment for both knowledge and skills

The assessment must be completed during the video call. The course is completed in a virtual Teams Video chat classroom and not a self paced online course but this does mean that you will get a friendly supportive trainer to help you throughout the process.

This RSA Online Assessment course combines plain English, videos, photos, and questioning to ensure all learners can have the best possible chance at comprehending the required knowledge and skills.

Assessments MUST be completed in English and with no further assistance. If you believe you will need assistance due to your Language, Literacy or Numeracy skills, please contact our office on 02 9232 1010 to discuss your training needs.

If a student is not successful in completing all assessments satisfactorily, they will need to rebook the RSA Online Assessment course at a $50 NYC Fee.

RSA Online (Virtual) Certification

Once student is deemed competent, they will be issued a SOA (Statement of Attainment) within 24 hours of the training (may take longer on weekends).

Students will be issued with a Statement of Attainment for:

  • SITHFAB021 Provide responsible service of alcohol (formerly SITHFAB201)

Student will also be provided with an Interim RSA certificate issued by Liquor and Gaming NSW within 24 hours of their completed course. Please note, weekends may take longer than 24 hours. This can be used to commence work and is valid for 90 days. After 90 days, an RSA competency card must be presented to work in any licenced premise. These are only valid in NSW.

To obtain the RSA competency card, the Interim RSA certificate is to be taken to a registered Service NSW office to apply: https://www.service.nsw.gov.au/service-centre.

For any lost, stolen or replacement RSA Cards, please contact Liquor and Gaming on 1300 024 720.

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Course Enrolment

rsa course certificates

The RSA certificate required depends on which state you wish to work in. You can choose your RSA certifiate type during the enrolment process. Click here for more details.

The cost for the RSA Online (Virtual) course is $TBC.
View the RSA Online (Virtual) Refund Policy.
Courses are subject to a $10 non-refundable enrolment fee.
Online payments via Visa, Mastercard and Amex. EFTPOS and cash payments are also available.

         

TCP Training is not registered with CRICOS however all one day courses are excluded from CRICOS.

If organising staff training or onsite training, we can facilitate the RSA Online (Virtual) course nationally. You can also request to enrol staff using a company invoice.

Book Now

RSA Online FAQs

Computer Software Requirements

We do not recommend completing this course on phone as you will need your webcam on and a keyboard for ease of use.

If you are not proficient on a computer or do not have internet access you will be required to complete face-to-face training.

System Requirements and Minimum Specification

Operating System: Windows 8/9/10 or MacOS 10.12 Sierra 2016 or later
Processor: 1.86GHz minimum
Memory: 256MB minimum, 512MB recommended
Browsers: Windows: Chrome 40 or later, IE9 or later, Firefox 40 or later
Mac: Safari 7 or later, Chrome 40 or later
Internet Connection: 512kbps minimum, 1024kbps recommended
Webcam: Required
Screen Resolution: 1024 x 768
Colour depth: True Colour (16 bit), thousands of colours
Speakers: Multimedia speakers or headphones
Platforms: Desktop, Laptop, iPad or Tablets (Smartphones are not supported)

What if I need help?

You will have a trainer during the virtual workshop to assist you and provide feedback. Please ensure that you test out your IT before the course start time so we are not delayed. If there are issues, you may be asked to reschedule the course.

Do you learn how to make cocktails?

Unfortunately not, the RSA course is a theoretical course with practical role play involved. You will not handle alcohol in the course. At your place of work, they will be able to train you in making drinks. Different places, generally have different ways of pour drinks etc and will be able to show you. You will be required to have your RSA however.

What do I do if my interim certificate expired?

If your interim certificate expired, you can no longer work using that certificate. You can still take it to Service NSW to get the competency card. If you complete the training again after the 90 days expiry, you cannot receive a new interim certificate.

How long does it take to get my Certificate?

If the course is taken online, you can download your Certificate of Attainment instantly upon completion of the course. This is for the following states:

  • Northern Territory
  • Queensland
  • South Australia
  • Western Australia

If your RSA is for New South Wales, you will receive the following:

  • RSA National Statement of Attainment - upon completion
  • NSW OLGR Interim Certificate - upon completion
  • RSA Competency Photo Card - collect at Australia Post
Can I still work while I am waiting for my Competency card?

You can work once you have received your interim certificate for 90 days.

Does this include Gambling?

No it doesn’t, this course is only the RSA - Provide responsible service of alcohol. We do offer the RCG - Provide responsible conduct of gambling as another course or even as a same day course. The courses do cover separate topics and are required by law to be six (6) hours long excluding break.

Do other states recognise NSW RSA?

Currently RSA trained in NSW is recognised in most other states of Australia using a digital Statement of Attainment. We do offer a card upgrade that you can purchase to receive a much more durable and accessible plastic card.

General Course FAQs

Is my course tax deducible?

In Australia, course fees are tax deductible if they are directly related to your current job, either maintaining or improving the skills required or being a condition of your employment. The course must be linked to your current employment and not just for future job opportunities. Expenses reimbursed by your employer are not deductible, and you can only claim for out-of-pocket costs.

For definitive guidance, please consult a tax professional or refer to the Australian Tax Office (ATO) website to ensure compliance with tax regulations.

When is my booking confirmed?

Your booking is confirmed once we receive full payment of course fees. Unfortunately there are rare occasions where the course will sell out prior to you finalising payment.  In this situation a member of our customer service team will get in contact to organise an alternate training date.

What are your payment methods?

Payment can be made at the time of booking using either a credit card, EFTPOS or cash. Invoices and acceptance of company cheques is by prior arrangement only.

Can I pay my package in installments?

Unfortunately we cannot offer this service, full payment of course fees are required at the time of booking. The good news is that we try to always offer value for money and keep course fees affordable, so you know that you are always getting good value, especially with our package deals which offer reduced prices!

I want to book in multiple staff and/or want a company invoice?

We can book multiple people at once and create company invoices, even for individual students. Please just email our bookings team – bookings@tcptraining.com.

Please include the following information; the course, location and date you wish to enroll them in, full names and unique emails of those who will attend and the company's legal name, address, ABN and contact.

What if I have trouble with written/spoken english?

Most courses will permit a student to bring a friend to interpret for them during training. If you do need assistance, we ask that you contact first before booking your course so we can advise if there are any restrictions. For example, Forklift training requires students to complete all assessments in English.

If the course permits, you may bring a friend along to the course or, alternatively, you can phone the National Translation service to book an interpreter. Visit the Immigration website for more information about help with translating.

Can Centrelink pay for me?

What you need to do is register with your local Job Network Agent. Your Employment Consultant will make the booking with us on your behalf and arrange payment with us directly. Unfortunately Centrelink does not pay directly.

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