ARCG Course Sydney
Advanced Responsible Conduct of Gambling
Book your ARCG course online, call our Sydney customer service team 02 9232 1010 or send us a message.
Student Reviews of RSA, RCG, Licensee & ARCG Courses
ARCG Course Details
From 1st July 2024, Responsible Gambling Offices (RGOs) are required in licenced venues across NSW. Advanced training in Responsible Conduct of Gambling (RCG) equips senior staff with the specialised skills required to address and manage gambling-related issues as part of the recent NSW Government reforms.
Dive into our Advanced RCG course, meticulously crafted for senior employees of gambling venues like gaming floor managers and supervisors. It's a comprehensive training program that elevates your skills and prepares you to handle nuanced situations in the gambling sector with confidence and efficiency.
By completing this course, you'll not only amplify your skill set but also enhance your role as a pivotal figure in promoting responsible gambling practices. This training isn't just about professional growth; it's about making a meaningful difference in your venue and the broader community.
Embrace this opportunity to be at the forefront of change in the gambling industry. Enrol in our Advanced RCG course now and take a decisive step towards being an influential leader in creating a safer and more responsible gambling environment.
In the ARCG course you will learn about:
- Advanced Interpersonal Skills: Enhance your ability to engage with patrons effectively, especially in tense situations.
- Conflict Cycle & Stages of Change Models: Utilise these models to guide your interactions and interventions with patrons.
- High-Intensity Situation Management: Gain strategies to manage scenarios involving angry, aggressive, or distressed patrons and concerned family members.
- Proactive Gambling Harm Minimisation: Learn to lead efforts in minimising gambling harm, using structured approaches for complex situations.
- Leadership in Responsible Gambling Culture: Develop the skills to foster a responsible gambling environment and guide junior staff in identifying and addressing at risk gambling behavior.
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NSW Approved Training Certificate
ARCG Trainers with Industry Expertise
Advantages of Face-to-Face Training
At our courses, you won’t find any online substitutes. Experience the unmatched quality of our face-to-face training, delivered by fully qualified professionals with extensive industry experience.
Here’s what sets our training apart:
- Streamlined Certification: Complete all training and assessments in just one day, receive your certificate within 24 hours, and bypass the complexities of online assessments, additional marking sessions and proving your competency via video.
- Expert Interaction: Benefit from direct access to expert trainers who can provide immediate answers to your questions and tailored feedback on your performance, enhancing your learning experience.
- Hands-On Learning: Engage in practical training that allows for real-time guidance and feedback, ensuring you master the skills effectively and confidently.
- Networking Opportunities: Interact with peers and industry professionals, building relationships and enhancing your learning through shared experiences.
ARCG Key Information
- ARCG Requirements (Mandatory)
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- Students must have valid photo ID on the day of training.
- Ensure staff are trained in ARCG inline with the Implementation Timeframes set out by NSW Liquor and Gaming.
- Students must have a current SITHGAM022 Provide Responsible Gambling Services (RCG) qualification before enrolling.
- Students must be at least 16 years old at the time at the time of sitting the course, however, cannot use certification until 18 years old.
- Students must have at least a basic understanding of English to be permitted into class.
- Students will need a USI number to complete the course. To apply for a USI or find your number, visit https://www.usi.gov.au/.
- ARCG Training Program
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- Students must have a current SITHGAM022 Provide Responsible Gambling Services (RCG) qualification before enrolling.
- Training must be conducted over a minimum period of 6 hours not including breaks.
- A Certificate of Completion will be issued to students if they satisfactorily complete all assessments, demonstrating competency in the program via email.
- Due to RCG being a Government Initiative, students will have to complete ALL training hours required. Insufficient ID and being over 10 minutes late (including from lunch breaks) will automatically deem the student ineligible to start the course on that date. Students will need to contact our office to rebook and process any relevant rescheduling fee in line with our policy.
- Download the Student Handbook for further informaiton.
- ARCG Training Locations
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The ARCG course is delivered at the following Sydney and Central Coast training locations -
- Club York, Level 2, 95-99, York Street, Sydney NSW 2000
For directions, transport and parking information, please visit the Sydney Training Locations page.
- ARCG Assessment
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Within the 6 hours + breaks of the ARCG course, students will be required to complete discussions, activities and role plays in English throughout the day. Students will receive lunch breaks which is not included in the 6 hours and please note, lunch is not provided. Students are offered multiple opportunities to demonstrate their knowledge and skills throughout the workshop to deem them competent across the course.
There are 3 components to this ARCG program:
- Discussion points with peers in the classroom
- Assessable activities competed classroom (requires written ability)
- Role plays with trainer and peers (requires verbal ability)
This ARCG Assessment course combines plain English, videos, photos, and questioning to ensure all learners can have the best possible chance at comprehending the required knowledge and skills.
Assessments MUST be completed in English and with no further assistance. If you believe you will need assistance due to your Language, Literacy or Numeracy skills, please contact our office on 02 9232 1010 to discuss your training needs.
If a student is not successful in completing all assessments satisfactorily, they will need to rebook the ARCG Assessment course at a $50 NYC Fee.
ARCG Certification
Once student is deemed competent, they will be issued a Certificate of Completion within 24 hours of the training (may take longer on weekends) and Advanced RCG endorsement on competency card.
Advanced RCG Endorsement will automatically be added to your digital competency card. To add to your physical card, there would additional fees at Liquor and Gaming. For more information visit competency card self portal.
For any lost, stolen or replacement ARCG Cards, please contact Liquor and Gaming on 1300 024 720.
Course Enrolment
The cost for the ARCG course is $299.
View the ARCG Refund Policy.
Courses are subject to a $10 non-refundable enrolment fee.
Online payments via Visa, Mastercard and Amex. EFTPOS and cash payments are also available.
TCP Training is not registered with CRICOS however all one day courses are excluded from CRICOS.
If organising staff training or onsite training, we can facilitate the ARCG course nationally. You can also request to enrol staff using a company invoice.
Book NowARCG FAQs
- What is the difference between the RCG and ARCG?
ARCG stands for Advanced RCG and is really just a step above the standard RCG. You learn more methods to assist problem customers and how to deal with some heavy topic such as suicide. The in depth knowledge and skills the course contains is aimed at supervisors and managers or just general senior gambling staff.
- What date do staff need to be compliant by?
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Requirement
Key Dates
Hotels and clubs must nominate RGOs.
RGOs and staff member/s who are responsible for the management of gaming machine operations are required to complete an Advanced RCG course. Staff required to complete the Advanced RCG course -
• RGOs
• Staff member/s who are responsible for the management of gaming machine operations (if they are separate to and not undertaking RGO duties)By 30 June 2024 Hotels and clubs with 21 or more GMEs are required to have RGO/s on duty when gaming machines are operating. All hotels and clubs with gaming machines are required to have a gambling incident register and Gaming Plan of Management (GPOM), including hotels and clubs with fewer than 21 GMEs. From 1 July 2024 Hotel licensees, club secretaries and approved managers are required to complete an Advanced RCG course -
• Hotel licensees
• Club secretaries
• Approved managersBy 30 September 2024 Directors are rquired to complete a standard RCG course -
• Club directors, if they have not completed ClubsNSW Responsible Gambling Board Oversight training
• Directors of a corporation that owns one or more hotels, where they have an operational role in the hotel businessBy 31 December 2024 Directors are required to complete an Advanced RCG course -
• Club directors, if they have not completed ClubsNSW Responsible Gambling Board Oversight training
• Directors of a corporation that owns one or more hotels, where they have an operational role in the hotel businessBy 30 June 2024 - How long does it take to get my certificate?
You will receive a Certificate of Completion within 24 hours and then on your digial competency card the ARCG will automatically be added.
To add to your physical card, there would additional fees at Liquor and Gaming. For more information visit competency card self portal.
- Do other states recognise NSW ARCG?
No, this course is not accredited so it is not a nationally recognised unit. This is a course from Liquor and Gaming NSW which is only appliable to NSW.
General Course FAQs
- Is my course tax deducible?
In Australia, course fees are tax deductible if they are directly related to your current job, either maintaining or improving the skills required or being a condition of your employment. The course must be linked to your current employment and not just for future job opportunities. Expenses reimbursed by your employer are not deductible, and you can only claim for out-of-pocket costs.
For definitive guidance, please consult a tax professional or refer to the Australian Tax Office (ATO) website to ensure compliance with tax regulations.
- When is my booking confirmed?
Your booking is confirmed once we receive full payment of course fees. Unfortunately there are rare occasions where the course will sell out prior to you finalising payment. In this situation a member of our customer service team will get in contact to organise an alternate training date.
- What are your payment methods?
Payment can be made at the time of booking using either a credit card, EFTPOS or cash. Invoices and acceptance of company cheques is by prior arrangement only.
- Can I pay my package in installments?
Unfortunately we cannot offer this service, full payment of course fees are required at the time of booking. The good news is that we try to always offer value for money and keep course fees affordable, so you know that you are always getting good value, especially with our package deals which offer reduced prices!
- I want to book in multiple staff and/or want a company invoice?
We can book multiple people at once and create company invoices, even for individual students. Please just email our bookings team – bookings@tcptraining.com.
Please include the following information; the course, location and date you wish to enroll them in, full names and unique emails of those who will attend and the company's legal name, address, ABN and contact.
- What if I have trouble with written/spoken english?
Most courses will permit a student to bring a friend to interpret for them during training. If you do need assistance, we ask that you contact first before booking your course so we can advise if there are any restrictions. For example, Forklift training requires students to complete all assessments in English.
If the course permits, you may bring a friend along to the course or, alternatively, you can phone the National Translation service to book an interpreter. Visit the Immigration website for more information about help with translating.
- Can Centrelink pay for me?
What you need to do is register with your local Job Network Agent. Your Employment Consultant will make the booking with us on your behalf and arrange payment with us directly. Unfortunately Centrelink does not pay directly.
