RGBO Course Sydney
Responsible Gambling Board Oversight
Book your RGBO course online, call our Sydney customer service team 02 9232 1010 or send us a message.
Student Reviews of RSA, RCG, Licensee, ARCG & RGBO Courses
RGBO Course Details
By 30th June 2025, all NSW Club Directors in venues with gaming machines must be certified under new NSW Government reforms. The Responsible Gambling Board Oversight course empowers directors with the skills and knowledge required to confidently meet these legislative requirements, fostering a safer and more responsible gambling environment.
This comprehensive course is specifically tailored for NSW Club Directors, equipping both new and experienced board members with the insights needed to oversee gambling operations effectively. From understanding the latest gaming reforms to adopting a proactive approach to harm minimisation, this training ensures your club not only meets compliance but also upholds its commitment to patron wellbeing.
Through in-depth, practical learning, directors will gain the confidence to lead with authority, implement harm minimisation strategies, and support a culture of responsible gambling within their venue. By the end of the course, participants will be fully prepared to align their club's operations with the latest legislative requirements and community expectations.
In the RGBO course you will learn about:
- Confidently navigate gaming reforms and oversee compliance with harm minimisation legislation.
- Take a proactive role in minimising gambling-related harm within your venue.
- Understand the significance of leadership in fostering a culture of responsible gambling.
- Implement and maintain tools like the Gambling Incident Register and Gaming Plan of Management (GPOM).
- Identify and refer patrons to appropriate support services, including self-exclusion options.
Take the lead in creating a safer, more responsible gambling environment in your club.
Get Qualified Fast with Sydney CBD Venue
NSW Approved Training Certificate
RGBO Trainers with Industry Expertise
Advantages of Face-to-Face Training
At our courses, you won’t find any online substitutes. Experience the unmatched quality of our face-to-face training, delivered by fully qualified professionals with extensive industry experience.
Here’s what sets our training apart:
- Streamlined Certification: Complete all training and assessments in just one day, receive your certificate within 24 hours, and bypass the complexities of online assessments, additional marking sessions and proving your competency via video.
- Expert Interaction: Benefit from direct access to expert trainers who can provide immediate answers to your questions and tailored feedback on your performance, enhancing your learning experience.
- Hands-On Learning: Engage in practical training that allows for real-time guidance and feedback, ensuring you master the skills effectively and confidently.
- Networking Opportunities: Interact with peers and industry professionals, building relationships and enhancing your learning through shared experiences.
RGBO Key Information
- RGBO Requirements (Mandatory)
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- Students must have valid photo ID on the day of training.
- Students must be at least 16 years old at the time at the time of sitting the course, however, cannot use certification until 18 years old.
- Students must have at least a basic understanding of English to be permitted into class.
- Students will need a USI number to complete the course. To apply for a USI or find your number, visit https://www.usi.gov.au/.
- RGBO Training Program
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- Training must be conducted over a minimum period of 1 hour not including breaks.
- A Certificate of Completion will be issued to students if they satisfactorily complete all assessments, demonstrating competency in the program via email.
- Due to RGBO being a Government Initiative, students will have to complete ALL training hours required. Insufficient ID and being over 10 minutes late (including from lunch breaks) will automatically deem the student ineligible to start the course on that date. Students will need to contact our office to rebook and process any relevant rescheduling fee in line with our policy.
- Download the Student Handbook for further informaiton.
- RGBO Training Locations
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The RGBO course is delivered at the following Sydney training locations -
- TCP Training Pty Ltd, Suite 1, Level 7 Dymocks Building, 428 George Street, Sydney NSW 2000
For directions, transport and parking information, please visit the Sydney Training Locations page.
RGBO Certification
Once student is deemed competent, they will be issued a Certificate of Completion within 24 hours of the training (may take longer on weekends).
For any lost, stolen or replacement RGBO Cards, please contact Liquor and Gaming on 1300 024 720.
Course Enrolment
The cost for the RGBO course is $149.
View the RGBO Refund Policy.
Courses are subject to a $10 non-refundable enrolment fee.
Online payments via Visa, Mastercard and Amex. EFTPOS and cash payments are also available.
TCP Training is not registered with CRICOS however all one day courses are excluded from CRICOS.
If organising staff training or onsite training, we can facilitate the RGBO course nationally. You can also request to enrol staff using a company invoice.
Book NowRGBO FAQs
- What date do directors need to be compliant by?
Mandatory training requirements for Club Directors in NSW have been introduced as a part of the 1 July gaming reforms. By 30 June 2025 one of the following training requirements must be met by all Club Directors of venues with gaming machines in NSW:
- Completion of the Responsible Conduct of Gambling (RCG) and Advanced Responsible Conduct of Gambling (ARCG) training courses or
- Completion of a Responsible Gambling Board Oversight (RGBO) training course approved by L&GNSW.
In order to allow Club Directors time to complete this new course product, the previous training requirement deadline of 31 December 2024 has been extended to 30 June 2025.
- How long does it take to get my certificate?
You will receive a Certificate of Completion within 24 hours and then on your digial competency card the RGBO will automatically be added.
To add to your physical card, there would additional fees at Liquor and Gaming. For more information visit competency card self portal.
- Do other states recognise NSW RGBO?
No, this course is not accredited so it is not a nationally recognised unit. This is a course from Liquor and Gaming NSW which is only appliable to NSW.
- What is the difference between ARCG and RGBO?
ARCG is designed for senior staff in operational roles, such as gaming floor managers, equipping them with advanced skills to manage gambling-related issues and promote harm minimisation.
RGBO, on the other hand, is tailored for NSW Club Directors, focusing on governance and compliance with gaming reforms to lead a culture of responsible gambling at the board level.
Both courses address distinct responsibilities but share the goal of fostering safer gambling environments.
General Course FAQs
- Is my course tax deducible?
In Australia, course fees are tax deductible if they are directly related to your current job, either maintaining or improving the skills required or being a condition of your employment. The course must be linked to your current employment and not just for future job opportunities. Expenses reimbursed by your employer are not deductible, and you can only claim for out-of-pocket costs.
For definitive guidance, please consult a tax professional or refer to the Australian Tax Office (ATO) website to ensure compliance with tax regulations.
- When is my booking confirmed?
Your booking is confirmed once we receive full payment of course fees. Unfortunately there are rare occasions where the course will sell out prior to you finalising payment. In this situation a member of our customer service team will get in contact to organise an alternate training date.
- What are your payment methods?
Payment can be made at the time of booking using either a credit card, EFTPOS or cash. Invoices and acceptance of company cheques is by prior arrangement only.
- Can I pay my package in installments?
Unfortunately we cannot offer this service, full payment of course fees are required at the time of booking. The good news is that we try to always offer value for money and keep course fees affordable, so you know that you are always getting good value, especially with our package deals which offer reduced prices!
- I want to book in multiple staff and/or want a company invoice?
We can book multiple people at once and create company invoices, even for individual students. Please just email our bookings team – bookings@tcptraining.com.
Please include the following information; the course, location and date you wish to enroll them in, full names and unique emails of those who will attend and the company's legal name, address, ABN and contact.
- What if I have trouble with written/spoken english?
Most courses will permit a student to bring a friend to interpret for them during training. If you do need assistance, we ask that you contact first before booking your course so we can advise if there are any restrictions. For example, Forklift training requires students to complete all assessments in English.
If the course permits, you may bring a friend along to the course or, alternatively, you can phone the National Translation service to book an interpreter. Visit the Immigration website for more information about help with translating.
- Can Centrelink pay for me?
What you need to do is register with your local Job Network Agent. Your Employment Consultant will make the booking with us on your behalf and arrange payment with us directly. Unfortunately Centrelink does not pay directly.
