RCG Online (Virtual) Course Sydney
SITHGAM022 Provide responsible conduct of gambling (formerly SITHGAM001)
Book your RCG Online (Virtual) course online, call our Sydney customer service team 02 9232 1010 or send us a message.
Student Reviews of RSA, RCG, Licensee, ARCG & RGBO Courses
RCG Online (Virtual) Course Details
Looking to work in a gaming room, club, pub, or gambling venue in NSW? Completing a Liquor & Gaming NSW approved RCG (Responsible Conduct of Gambling) course is a legal requirement - and now you can complete it from the comfort of your own home through our live virtual classroom training.
Prefer to complete your RSA & RCG on the same day? Book our convenient RSA & RCG 1-Day Combo.
Our RCG Online (Virtual) course is delivered live via video conferencing, combining the convenience of online learning with the personal interaction of a classroom environment. Whether you're planning to work as a gaming attendant, club licensee, manager, or security staff, this course provides the skills and knowledge required to promote responsible gambling and meet NSW legislation.
Led by experienced trainers, this engaging one-day session includes interactive discussions and practical guidance to help you gain your NSW RCG certificate and apply for your RCG Photo Competency Card.
Liquor & Gaming will notify you when your card is about to expire. For information on renewals, see - https://www.liquorandgaming.nsw.gov.au
What’s covered in the RCG Online (Virtual) course:
- Understanding the legislative and regulatory framework for gambling services in NSW
- Recognising the impact of gambling on individuals, families, and communities
- Identifying signs of problem gambling and potential addiction
- Applying strategies to prevent harm and support responsible gambling practices
- Implementing venue-specific rules and procedures to manage gambling safely
- Knowing when and how to intervene or refer patrons to support services
Equip yourself with the knowledge to promote safer gambling environments - and take the next step in your hospitality or gaming career with confidence.
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Nationally Recognised SITHGAM022 Qualification
RCG Trainers with Industry Expertise
Advantages of Virtual Live Training
Join our real-time, trainer-led courses online and enjoy the flexibility of learning from anywhere—without compromising on quality or engagement.
Here’s why our live virtual training stands out:
- Real-Time Learning, Anywhere: Participate from the comfort of your home or workplace via Microsoft Teams, with full access to live interaction, trainer guidance, and peer discussion - just like in a traditional classroom.
- Efficient & Hassle-Free Certification: Complete your course and assessment in a single session, receive your certificate within 24 hours, and skip the added steps of self-paced modules, video uploads or delayed assessments.
- Interactive & Engaging: Engage directly with experienced trainers who provide real-time answers to your questions, personalised feedback, and industry-relevant insights tailored to your learning needs.
- No Travel, More Flexibility: Avoid the commute while still gaining all the benefits of face-to-face training. Perfect for those balancing busy schedules, remote locations, or the need to upskill quickly without leaving their environment.
RCG Online (Virtual) Key Information
- RCG Online Requirements (Mandatory)
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- Students must provide valid photo ID as part of the enrolment process.
- Students must ensure they do not have a current or recently expired RCG qualification or an interim certificate issued within five years. Students with existing competency cannot receive a new interim certificate nor a full refund if found on the day of training.
- Students must be at least 16 years old at the time at the time of sitting the course, however, cannot use certification until 18 years old.
- Students must be a NSW resident.
- Students must have at least a basic understanding of English to be permitted into class.
- Students will need a USI number to complete the course. To apply for a USI or find your number, visit https://www.usi.gov.au/.
- RCG Online Training using Microsoft Teams
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Participants will be sent a Teams meeting link before the date of the virtual online workshop. When this link is clicked, participants will be prompted to either:
- Install the Teams app and create an account; or
- Simply join the meeting using your web browser without having to install or create an account
Participants can then toggle on the Webcam option. This is a requirement to have a Webcam on at all times.
The meeting may be recorded for audit and ID verification processes.
- RCG Online Training Program
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- Training must be conducted over a minimum period of 6 hours not including breaks.
- A Liqucgor and Gaming Interim Certificate will be issued to students if they satisfactorily complete all assessments, demonstrating competency in the program via email.
- As RSA is a Government Initiative, students will have to complete ALL training hours required. Insufficient ID and being over 10 minutes late (including from lunch breaks) will automatically deem the student ineligible to start the course on that date. Students will need to contact our office to rebook and process any relevant rescheduling fee inline with our policy.
- Download the Student Handbook for further informaiton.
- RCG Online Assessment
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Within the 6 hours + breaks of the accredited RCG Online (Virtual) course, students will be required to complete multiple choice questions, short answer questions and a verbal assessment in English throughout the day. Students will receive lunch breaks which is not included in the 6 hours. Students are offered multiple opportunities to demonstrate their knowledge and skills throughout the course to deem them competent across the unit.
There are 4 components to this RCG Online (Virtual) program:
- Theoretical training in the classroom (Multiple Choice & Short Answer)
- Practical training in the classroom (Verbal Roleplay)
- Assessment for both knowledge and skills
- Online assessment after course completion required by Liquor and Gaming (you will receive a link to this via text and email after course)
The assessment must be completed during the video call. The course is completed in a virtual Teams Video chat classroom and not a self paced online course but this does mean that you will get a friendly supportive trainer to help you throughout the process.
This RCG Online Assessment course combines plain English, videos, photos, and questioning to ensure all learners can have the best possible chance at comprehending the required knowledge and skills.
Assessments MUST be completed in English and with no further assistance. If you believe you will need assistance due to your Language, Literacy or Numeracy skills, please contact our office on 02 9232 1010 to discuss your training needs.
If a student is not successful in completing all assessments satisfactorily, they will need to rebook the RCG Online Assessment course at a $50 NYC Fee.
RCG Online (Virtual) Certification
Once student is deemed competent, they will be issued a SOA (Statement of Attainment) within 24 hours of the training (may take longer on weekends)
Students will be issued with a Statement of Attainment for:
- SITHGAM022 Provide responsible conduct of gambling (formerly SITHGAM001)
Students must complete an online assessment issued by Liquor and Gaming after the course before they can receive their Interim RCG certificate.
The interim certificate can be used to commence work and is valid for 90 days. After 90 days, an RCG competency card must be presented to work in any licenced premise. These are only valid in NSW.
To obtain the RCG competency card, the Interim RCG certificate is to be taken to a registered Service NSW office to apply: https://www.service.nsw.gov.au/service-centre.
For any lost, stolen or replacement RCG Cards, please contact Liquor and Gaming on 1300 024 720.
Course Enrolment
The cost for the RCG Online (Virtual) course is $150.
View the RCG Online (Virtual) Refund Policy.
Courses are subject to a $10 non-refundable enrolment fee.
Online payments via Visa, Mastercard and Amex. EFTPOS and cash payments are also available.
TCP Training is not registered with CRICOS however all one day courses are excluded from CRICOS.
If organising staff training or onsite training, we can facilitate the RCG Online (Virtual) course nationally. You can also request to enrol staff using a company invoice.
Book NowRCG FAQs
- Computer Software Requirements
We do not recommend completing this course on phone as you will need your webcam on and a keyboard for ease of use.
If you are not proficient on a computer or do not have internet access you will be required to complete face-to-face training.
System Requirements and Minimum Specification
Operating System: Windows 8/9/10 or MacOS 10.12 Sierra 2016 or later
Processor: 1.86GHz minimum
Memory: 256MB minimum, 512MB recommended
Browsers: Windows: Chrome 40 or later, IE9 or later, Firefox 40 or later
Mac: Safari 7 or later, Chrome 40 or later
Internet Connection: 512kbps minimum, 1024kbps recommended
Webcam: Required
Screen Resolution: 1024 x 768
Colour depth: True Colour (16 bit), thousands of colours
Speakers: Multimedia speakers or headphones
Platforms: Desktop, Laptop, iPad or Tablets (Smartphones are not supported)- What if I need help?
You will have a trainer during the virtual workshop to assist you and provide feedback. Please ensure that you test out your IT before the course start time so we are not delayed. If there are issues, you may be asked to reschedule the course.
- How do I get my interim certificate?
You must complete an online quiz that will be emailed to you by Liquor and Gaming. This is not a test made by us and a requirement of Liquor and Gaming NSW.
- How long does it take to get my certificate?
At the successful completion of your Course you will receive an Interim Certificate from Liquor & Gaming NSW.
You will need to take your Interim Certificate to Service NSW, with 100 points of ID, to apply for your competency card.
Your competency card will be sent in the mail 2 weeks after you applied.
- Can I still work while I am waiting for my competency card?
You can work once you have received your interim certificate for 90 days.
- Do other states recognise NSW RCG?
Currently RCG trained in NSW is recognised in most other states of Australia using a digital Statement of Attainment.
General Course FAQs
- Is my course tax deducible?
In Australia, course fees are tax deductible if they are directly related to your current job, either maintaining or improving the skills required or being a condition of your employment. The course must be linked to your current employment and not just for future job opportunities. Expenses reimbursed by your employer are not deductible, and you can only claim for out-of-pocket costs.
For definitive guidance, please consult a tax professional or refer to the Australian Tax Office (ATO) website to ensure compliance with tax regulations.
- When is my booking confirmed?
Your booking is confirmed once we receive full payment of course fees. Unfortunately there are rare occasions where the course will sell out prior to you finalising payment. In this situation a member of our customer service team will get in contact to organise an alternate training date.
- What are your payment methods?
Payment can be made at the time of booking using either a credit card, EFTPOS or cash. Invoices and acceptance of company cheques is by prior arrangement only.
- Can I pay my package in installments?
Unfortunately we cannot offer this service, full payment of course fees are required at the time of booking. The good news is that we try to always offer value for money and keep course fees affordable, so you know that you are always getting good value, especially with our package deals which offer reduced prices!
- I want to book in multiple staff and/or want a company invoice?
We can book multiple people at once and create company invoices, even for individual students. Please just email our bookings team – bookings@tcptraining.com.
Please include the following information; the course, location and date you wish to enroll them in, full names and unique emails of those who will attend and the company's legal name, address, ABN and contact.
- What if I have trouble with written/spoken english?
Most courses will permit a student to bring a friend to interpret for them during training. If you do need assistance, we ask that you contact first before booking your course so we can advise if there are any restrictions. For example, Forklift training requires students to complete all assessments in English.
If the course permits, you may bring a friend along to the course or, alternatively, you can phone the National Translation service to book an interpreter. Visit the Immigration website for more information about help with translating.
- Can Centrelink pay for me?
What you need to do is register with your local Job Network Agent. Your Employment Consultant will make the booking with us on your behalf and arrange payment with us directly. Unfortunately Centrelink does not pay directly.
