RCG Course Sydney
SITHGAM022 Provide responsible conduct of gambling (formerly SITHGAM001)
Book your RCG course online, call our Sydney customer service team 02 9232 1010 or send us a message.
Student Reviews of RSA, RCG, Licensee & ARCG Courses
RCG Course Details
If you are looking for work in any establishment that provides Gambling Services in NSW, it is a government requirement for you to have completed a Liquor and Gaming NSW approved Provide Responsible Gambling Services (RCG) course.
Want to complete the RSA & RCG Course in 1 Day? Enrol into the RSA & RCG Course.
During this program, you will learn the knowledge and skill associated with the responsible conduct of gambling (RCG), which is ideal for gaming room attendants, casino workers, licensees, managers and security officers.
Liquor & Gaming will notify you when your card is about to expire. For information on renewals, see - https://www.liquorandgaming.nsw.gov.au
The RCG course will include information about:
- Legislative framework
- Gambling guidelines
- Gambling impact on families and communities
- Implementing workplace rules
- Identifying potential gambling addictions
- Strategies to prevent addiction
Get Qualified Fast with Venues Across Sydney
Nationally Recognised SITHGAM022 (formerly SITHGAM001) Qualification
RCG Trainers with Industry Expertise
Advantages of Face-to-Face Training
At our courses, you won’t find any online substitutes. Experience the unmatched quality of our face-to-face training, delivered by fully qualified professionals with extensive industry experience.
Here’s what sets our training apart:
- Streamlined Certification: Complete all training and assessments in just one day, receive your certificate within 24 hours, and bypass the complexities of online assessments, additional marking sessions and proving your competency via video.
- Expert Interaction: Benefit from direct access to expert trainers who can provide immediate answers to your questions and tailored feedback on your performance, enhancing your learning experience.
- Hands-On Learning: Engage in practical training that allows for real-time guidance and feedback, ensuring you master the skills effectively and confidently.
- Networking Opportunities: Interact with peers and industry professionals, building relationships and enhancing your learning through shared experiences.
RCG Key Information
- RCG Requirements (Mandatory)
-
- Students must have valid photo ID on the day of training.
- Students must ensure they do not have a current or recently expired RCG qualification or an interim certificate issued within five years. Students with existing competency cannot receive a new interim certificate nor a full refund if found on the day of training.
- Students must be at least 16 years old at the time at the time of sitting the course, however, cannot use certification until 18 years old.
- Students must have at least a basic understanding of English to be permitted into class.
- Students will need a USI number to complete the course. To apply for a USI or find your number, visit https://www.usi.gov.au/.
- RCG Training Program
-
- Training must be conducted over a minimum period of 6 hours not including breaks.
- A Liquor and Gaming Interim Certificate will be issued to students if they satisfactorily complete all assessments, demonstrating competency in the program via email.
- Due to RCG being a Government Initiative, students will have to complete ALL training hours required. Insufficient ID and being over 10 minutes late (including from lunch breaks) will automatically deem the student ineligible to start the course on that date. Students will need to contact our office to rebook and process any relevant rescheduling fee in line with our policy.
- Liquor and Gaming require students to complete an online assessment that will be emailed to them after course completion. This must be completed before Liquor and Gaming will issue an interim certificate.
- Download the Student Handbook for further informaiton.
- RCG Training Locations
-
The RCG course is delivered at the following Sydney and Central Coast training locations -
- TCP Training Pty Ltd, Suite 1, Level 7 Dymocks Building, 428 George Street, Sydney NSW 2000
- Miranda Diggers RSL, 615 Kingsway, Miranda NSW 2228
For directions, transport and parking information, please visit the Sydney Training Locations page.
- RCG Assessment
-
Within the 6 hours + breaks of the accredited RCG course, students will be required to complete multiple choice questions, short answer questions and a verbal assessment in English throughout the day. Students will receive lunch breaks which is not included in the 6 hours of the accredited RCG hours and please note, lunch is not provided. Students are offered multiple opportunities to demonstrate their knowledge and skills throughout the course to deem them competent across the unit.
There are 4 components to this RCG program:
- Theoretical training in the classroom (Multiple Choice & Short Answer)
- Practical training in the classroom (Verbal Roleplay)
- Assessment for both knowledge and skills
- Online assessment after course completion required by Liquor and Gaming (you will receive a link to this via text and email after course)
This RCG Assessment course combines plain English, videos, photos, and questioning to ensure all learners can have the best possible chance at comprehending the required knowledge and skills.
Assessments MUST be completed in English and with no further assistance. If you believe you will need assistance due to your Language, Literacy or Numeracy skills, please contact our office on 02 9232 1010 to discuss your training needs.
If a student is not successful in completing all assessments satisfactorily, they will need to rebook the RCG Assessment course at a $50 NYC Fee.
RCG Certification
Once student is deemed competent, they will be issued a SOA (Statement of Attainment) within 24 hours of the training (may take longer on weekends)
Students will be issued with a Statement of Attainment for:
- SITHGAM022 Provide responsible conduct of gambling (formerly SITHGAM001)
Students must complete an online assessment issued by Liquor and Gaming after the course before they can receive their Interim RCG certificate.
The interim certificate can be used to commence work and is valid for 90 days. After 90 days, an RCG competency card must be presented to work in any licenced premise. These are only valid in NSW.
To obtain the RCG competency card, the Interim RCG certificate is to be taken to a registered Service NSW office to apply: https://www.service.nsw.gov.au/service-centre.
For any lost, stolen or replacement RCG Cards, please contact Liquor and Gaming on 1300 024 720.
Course Enrolment
The cost for the RCG course is $135 - 145.
View the RCG Refund Policy.
Courses are subject to a $10 non-refundable enrolment fee.
Online payments via Visa, Mastercard and Amex. EFTPOS and cash payments are also available.
TCP Training is not registered with CRICOS however all one day courses are excluded from CRICOS.
If organising staff training or onsite training, we can facilitate the RCG course nationally. You can also request to enrol staff using a company invoice.
Book NowRCG FAQs
- How do I get my interim certificate?
You must complete an online quiz that will be emailed to you by Liquor and Gaming. This is not a test made by us and a requirement of Liquor and Gaming NSW.
- How long does it take to get my certificate?
At the successful completion of your Course you will receive an Interim Certificate from Liquor & Gaming NSW.
You will need to take your Interim Certificate to Service NSW, with 100 points of ID, to apply for your competency card.
Your competency card will be sent in the mail 2 weeks after you applied.
- Can I still work while I am waiting for my competency card?
You can work once you have received your interim certificate for 90 days.
- Do other states recognise NSW RCG?
Currently RCG trained in NSW is recognised in most other states of Australia using a digital Statement of Attainment.
General Course FAQs
- Is my course tax deducible?
In Australia, course fees are tax deductible if they are directly related to your current job, either maintaining or improving the skills required or being a condition of your employment. The course must be linked to your current employment and not just for future job opportunities. Expenses reimbursed by your employer are not deductible, and you can only claim for out-of-pocket costs.
For definitive guidance, please consult a tax professional or refer to the Australian Tax Office (ATO) website to ensure compliance with tax regulations.
- When is my booking confirmed?
Your booking is confirmed once we receive full payment of course fees. Unfortunately there are rare occasions where the course will sell out prior to you finalising payment. In this situation a member of our customer service team will get in contact to organise an alternate training date.
- What are your payment methods?
Payment can be made at the time of booking using either a credit card, EFTPOS or cash. Invoices and acceptance of company cheques is by prior arrangement only.
- Can I pay my package in installments?
Unfortunately we cannot offer this service, full payment of course fees are required at the time of booking. The good news is that we try to always offer value for money and keep course fees affordable, so you know that you are always getting good value, especially with our package deals which offer reduced prices!
- I want to book in multiple staff and/or want a company invoice?
We can book multiple people at once and create company invoices, even for individual students. Please just email our bookings team – bookings@tcptraining.com.
Please include the following information; the course, location and date you wish to enroll them in, full names and unique emails of those who will attend and the company's legal name, address, ABN and contact.
- What if I have trouble with written/spoken english?
Most courses will permit a student to bring a friend to interpret for them during training. If you do need assistance, we ask that you contact first before booking your course so we can advise if there are any restrictions. For example, Forklift training requires students to complete all assessments in English.
If the course permits, you may bring a friend along to the course or, alternatively, you can phone the National Translation service to book an interpreter. Visit the Immigration website for more information about help with translating.
- Can Centrelink pay for me?
What you need to do is register with your local Job Network Agent. Your Employment Consultant will make the booking with us on your behalf and arrange payment with us directly. Unfortunately Centrelink does not pay directly.
