Licensee Course Sydney
Face to face Licensee Training - Liquor & Gaming approved
Book your Licensee course online, or for further information call 02 9232 1010 or send us a message.
Identity Requirements (Mandatory)
Students must be able to provide Valid Photo ID.
Licensee Pre-requisites
- Students must have a current SITHFAB021 Provide Service of Alcohol (RSA) qualification before enrolling.
- Students must be at least 16 years old at the time at the time of sitting the course, however, cannot use certification until 18 years old.
- Students must have at least a basic understanding of English to be permitted into class.
- Students will need a USI number to complete the course. To apply for a USI or find your number, visit https://www.usi.gov.au/.
Important: If you wish to refresh your RCG certificate, please complete an RCG refresher course prior to completing the Licensee training by contacting Liquor and Gaming. If you do not wish to renew your RCG endorsement, please contact us to complete a RCG Surrender form, which means you will not have the RCG qualification after completing the form.
Licensee Course Details
Enhance your venue's safety and reputation with our advanced Licensee course, designed to elevate your management skills and compliance expertise.
Dive into our Licensee course, expertly designed for existing licensees, club secretaries, and managers. This advanced training goes beyond the basics, equipping you with the skills required to effectively manage a licensed venue while adhering to stringent compliance standards.
By participating in this course, you will deepen your understanding of relevant liquor legislation and the practical application of harm minimisation strategies within your operations. This not only helps in maintaining legal compliance but significantly enhances your establishment's reputation and operational success.
Offered as an engaging face-to-face workshop, this course builds on your foundational RSA knowledge, enhancing your capabilities to manage your venue with confidence and integrity while upholding the highest standards of compliance and operational excellence.
In the Licensee course you will learn about:
- Legislation Mastery: Understand the laws and regulations affecting your business to ensure full compliance and avoid legal pitfalls.
- Harm Minimisation Techniques: Learn best practices in alcohol service that protect your customers and community.
- Operational Excellence: Gain insights into improving business operations while maintaining an ethical approach to alcohol service.
- Advanced Compliance Strategies: Equip yourself with the knowledge to navigate the complexities of NSW liquor laws, understanding the consequences of non-compliance and your responsibilities as a licensee.
Enrol in our Licensee course today and take a decisive step towards excellence in the responsible service of alcohol.
Training Program
- All students must have valid photo ID on the day of training.
- Students must have a current SITHFAB021 Provide Service of Alcohol (RSA) qualification before enrolling.
- Training must be conducted over a minimum period of 6 hours not including breaks.
- A Certificate of Completion will be issued to students if they satisfactorily complete all assessments, demonstrating competency in the program via email.
- Due to Licensee being a Government Initiative, students will have to complete ALL training hours required. Insufficient ID and being over 10 minutes late (including from lunch breaks) will automatically deem the student ineligible to start the course on that date. Students will need to contact our office to rebook and process any relevant rescheduling fee in line with our policy.
Licensee Assessment
Within the 6 hours of the course, students will be required to complete discussions, activities and role plays in English throughout the day. Students will receive lunch breaks which is not included in the 6 hours and please note, light refreshments will be provided. Students are offered multiple opportunities to demonstrate their knowledge and skills throughout the workshop to deem them competent across the course.
There are 3 components to this Licensee program:
- Discussion points with peers in the classroom
- Assessable activities competed classroom (requires written ability)
- Role plays with trainer and peers (requires verbal ability)
This Licensee course combines plain English, videos, photos, and questioning to ensure all learners can have the best possible chance at comprehending the required knowledge and skills.
Assessments MUST be completed in English and with no further assistance. If you believe you will need assistance due to your Language, Literacy or Numeracy skills, please contact our office on 02 9232 1010 to discuss your training needs.
If a student is not successful in completing all assessments satisfactorily, they will need to rebook the Licensee course at a $50 NYC Fee.
Licensee Certification
Once student is deemed competent, they will be issued a Certificate of Completion within 24 hours of the training (may take longer on weekends) and Licensee endorsement on competency card.
Licensee Endorsement will automatically be added to your digital competency card and will also result in the renewal of a current RSA endorsement. To add to your physical card, there would additional fees at Liquor and Gaming. For more information visit competency card self portal.
Note: Renewal of RCG endorsement requires completion of the RCG Referesher training prior to completing the Licensee course. Students that do not wish to renew a current RCG endorsement must surrender this endorsement by completing the RCG Declaration Form prior to the Licensee training.
For any lost, stolen or replacement Licensee Cards, please contact Liquor and Gaming on 1300 024 720.
Course Enrolment
The cost for the Licensee course is $350.
View the Licensee Refund Policy.
Courses are subject to a $10 non-refundable enrolment fee.
TCP Training is not registered with CRICOS however all one day courses are excluded from CRICOS.
If organising staff training or onsite training, we can facilitate the Licensee course nationally. You can also request to enrol staff using a company invoice.
Book NowLicensee Training Locations
The Licensee course is delivered at the following Sydney and Central Coast training locations -
- TCP Training Pty Ltd,
Suite 1, Level 7 Dymocks Building, 428 George Street,
Sydney NSW 2000
For directions, transport and parking information, please visit the Sydney Training Locations page.
Licensee FAQs
- What is the difference between the RSA and Licensee?
Licensee is classed as an Advanced RSA course and is a step above the standard RSA. You learn more methods to assist problem customers and how to deal with some heavy topic such as alcohol abuse and misuse. The indepth knowledge and skills the course contains is aimed at supervisors and managers and senior licensed venue staff.
- How long does it take to get my certificate?
You will receive a Certificate of Completion within 24 hours and then on your digial competency card the ARCG will automatically be added.
To add to your physical card, there would additional fees at Liquor and Gaming. For more information visit competency card self portal.
- Considerations for interstate RSA holders
Students must confirm their prior interstate RSA training or certification before enrolment.
If they seek to obtain a NSW competency card with an RSA endorsement, they will need to complete the online NSW RSA Bridging course offered by Liquor and Gaming NSW.
- Do other states recognise NSW Licensee?
No, this course is not accredited so it is not a nationally recognised unit. This is a course from Liquor and Gaming NSW which is only appliable to NSW.
General Course FAQs
- When is my booking confirmed?
Your booking is confirmed once we receive full payment of course fees. Unfortunately there are rare occasions where the course will sell out prior to you finalising payment. In this situation a member of our customer service team will get in contact to organise an alternate training date.
- What are your payment methods?
Payment can be made at the time of booking using either a credit card, EFTPOS or cash. Invoices and acceptance of company cheques is by prior arrangement only.
- Can I pay my package in installments?
Unfortunately we cannot offer this service, full payment of course fees are required at the time of booking. The good news is that we try to always offer value for money and keep course fees affordable, so you know that you are always getting good value, especially with our package deals which offer reduced prices!
- I want to book in multiple staff and/or want a company invoice?
We can book multiple people at once and create company invoices, even for individual students. Please just email our bookings team – bookings@tcptraining.com.
Please include the following information; the course, location and date you wish to enroll them in, full names and unique emails of those who will attend and the company's legal name, address, ABN and contact.
- What if I have trouble with written/spoken english?
Most courses will permit a student to bring a friend to interpret for them during training. If you do need assistance, we ask that you contact first before booking your course so we can advise if there are any restrictions. For example, Forklift training requires students to complete all assessments in English.
If the course permits, you may bring a friend along to the course or, alternatively, you can phone the National Translation service to book an interpreter. Visit the Immigration website for more information about help with translating.
- What is your COVID-19 Policy?
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Following NSW Health Guidelines, TCP Training implements Policies and Procedures to help keep our community safe, for more information click here.
- Can Centrelink pay for me?
What you need to do is register with your local Job Network Agent. Your Employment Consultant will make the booking with us on your behalf and arrange payment with us directly. Unfortunately Centrelink does not pay directly.
