Previously, the Senior First Aid course was approved by SafeWork NSW for delivery. Now, first aid approval is only issued to Registered Training Organisations (RTO) by each state’s registering body. The most current version of the course is titled Provide First Aid HLTAID003.

Unfortunately, you do have to complete a few hours of online study to receive your certificate so this should be considered before booking the course. As the online section is accessed through our online portal so you can complete it on your;

• friend’s computer,
• library computer,
• work computer and
• partially on your phone - certain questions require computer access

It is a requirement in most states and territories that a workplace first aider must renew their first aid certificate at least every three years to ensure that first aid skills are current.

You are not legally required to complete a resuscitation course each year. It is recommended, however, by the Australian Resuscitation Council. By taking a course every year, you will be able to demonstrate your resuscitation skills on a regular basis. Depending on which industry you work in, you may be required to take an annual CPR refresher course in order to comply with industry regulations or licensing requirements. TCP recommends that you do a refresher course every year so that you can keep up with any new techniques that are introduced and to ensure that you can effectively perform resuscitation.

Yes, first aid knowledge and skills are frequently changed so you need to complete a new course to ensure you are up to date with any changes.

If you completed the practical section less than three (3) months ago, you can simply log back onto your account by clicking “Course Login” at the top right hand corner of our website. If you forgot your login details, you can reset them or contact our Customer Service team for assistance.

Otherwise, if it has been longer than three (3) months, the course is no longer valid and you cannot receive your certification.

In Australia, course fees are tax deductible if they are directly related to your current job, either maintaining or improving the skills required or being a condition of your employment. The course must be linked to your current employment and not just for future job opportunities. Expenses reimbursed by your employer are not deductible, and you can only claim for out-of-pocket costs.

For definitive guidance, please consult a tax professional or refer to the Australian Tax Office (ATO) website to ensure compliance with tax regulations.

Your booking is confirmed once we receive full payment of course fees. Unfortunately there are rare occasions where the course will sell out prior to you finalising payment.  In this situation a member of our customer service team will get in contact to organise an alternate training date.

Payment can be made at the time of booking using either a credit card, EFTPOS or cash. Invoices and acceptance of company cheques is by prior arrangement only.

Unfortunately we cannot offer this service, full payment of course fees are required at the time of booking. The good news is that we try to always offer value for money and keep course fees affordable, so you know that you are always getting good value, especially with our package deals which offer reduced prices!

We can book multiple people at once and create company invoices, even for individual students. Please just email our bookings team – bookings@tcptraining.com.

Please include the following information; the course, location and date you wish to enroll them in, full names and unique emails of those who will attend and the company's legal name, address, ABN and contact.

Most courses will permit a student to bring a friend to interpret for them during training. If you do need assistance, we ask that you contact first before booking your course so we can advise if there are any restrictions. For example, Forklift training requires students to complete all assessments in English.

If the course permits, you may bring a friend along to the course or, alternatively, you can phone the National Translation service to book an interpreter. Visit the Immigration website for more information about help with translating.

What you need to do is register with your local Job Network Agent. Your Employment Consultant will make the booking with us on your behalf and arrange payment with us directly. Unfortunately Centrelink does not pay directly.